PairShot Support

1. Contact

Reach out through whichever channel is most convenient for you.

• Email: rudrn0110@naver.com
• KakaoTalk open chat: open.kakao.com/o/s0kAuVri

We typically reply within 1–2 business days.

2. Frequently Asked Questions

Q. How do I pair a Before and After photo?

Create a new project on the home screen, take the Before photo, then take the After photo from the same card — PairShot pairs them automatically.

Q. I don't want GPS coordinates embedded in my photos.

Go to Settings → Photo Metadata and turn off the “Include GPS coordinates” toggle.

Q. Is there a way to remove ads?

If you have a promotion code issued through an event or campaign, you can register it via Settings → “Register promotion code”, which opens an external page.

Q. Will my photos transfer when I switch devices?

All PairShot data is stored only on your device. Before switching devices, back up your data using the Export (ZIP) feature.

3. Bug Reports

Including the following details in your email helps us resolve issues faster.

• Device (e.g., iPhone 15 Pro)
• iOS version
• PairShot app version (Settings → App Info)
• Steps to reproduce, plus expected vs. actual behavior

4. Privacy Inquiries

For privacy-related questions, please see our /privacy/en page.